Shipping policy

Delivery

We deliver small, medium and 1 man large items to the UK and Europe. Large and very large 2 man items are available to the UK and Ireland only. Unfortunately we do not make deliveries to any other countries.

We aim to despatch all orders as soon as possible and will contact you to arrange delivery.

As we carry our most popular products in stock, we are able to offer fast delivery times. We carry most of the popular products in stock which are available to delivery within 14 working days, you will be quoted a delivery date at the checkout. However, some items may be out of stock and the delivery time may extend beyond the 14 days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

Please note:

  • The delivery charges stated cover ground floor only, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information.
  • A re-delivery charge may be applied if you are not available to accept your delivery during the specified time period and the delivery has to be rescheduled.

European Delivery

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises. The seller is willing on your invitation and as your agent to instruct a courier partner to deliver the relevant goods on your behalf for the prices set out in our delivery section. If you take up this option, you will enter into a direct contract with the courier partner in respect of the delivery of the goods under their standard terms and not with the seller, and you will be liable to the courier partner to pay the Delivery Rate. The seller will (unless you instruct us otherwise) collect payment of the Delivery Rate from you, and as your agent pay such amount to the courier partner. Any liability in connection with such delivery shall be between the courier partner and you, and shall not involve the seller. Insurance against loss or damage isn’t provided. The customer should arrange their own insurance against loss or damage. If you elect to arrange for someone else to deliver the goods to you, or will collect the goods from the sellers premises in the UK, you should make the appropriate election and contact the seller to make arrangements for the goods to be made available for collection. No collection of the Delivery Rate will be made by the seller in these circumstances. Full details of the charges to mainland Europe and Ireland are here.

Export of Goods

The Products may be sold by the Seller for export from the United Kingdom. The Customer shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import. If the Seller notifies the Customer that export of the products into a country is prohibited under the Sellers export licences, the Customer shall not supply or offer the Products for supply into or within that country. The Customer shall obtain all licences, authorisations and approvals required for export of Products from the United Kingdom or import into any other country and shall indemnify the Seller against any liability in relation to the Customers breach of any of the provisions of this condition.

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK. The prices payable for goods (as set out on the delivery section of our website) are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that the seller has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises (in the UK). You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.